What is a Preventive Care Plan?

A Preventive Care Plan is a set of services that includes specific wellness care for a specific pet based on her age, breed, and lifestyle for 1 year. Members receive $0 doctor examinations and membership discounts on most products and services.

How can a Preventive Care Plan save me money?

Let’s say your dog gets an ear infection and you need to bring her in for an examination with our veterinarian. For dogs on a Plan, that exam fee will be waived. The standard price is $57. Before we begin diagnosing the cause of the infection, you’ve already saved $57!

Guidelines to diagnose an ear infection advise us to perform an ear swab cytology to determine the cause of the infection. An ear cleaning is also likely required. Depending on the diagnosis, our doctor may prescribe or administer medications. Diagnosing and treating an ear infection can cost $150 depending on the medications required for treatment. Pets on a Plan get a 10% discount on most products and services, so you’d save an additional $15!

That’s a savings of $72 on diagnosis and treatment of a common medical issue in dogs.​

I can have free office visits if my pet is on a Preventive Care Plan?

That’s correct! If your dog is having a medical issue, there is no reason to wait to bring her in. All exam fees are waived for any pet on a Preventive Care Plan. This includes initial medical problem exams, medical progress exam (re-check exams), and pre-anesthetic exams.

However, a $25 missed appointment fee will be charged if an appointment is missed or cancelled with less than 24 hours notice to help ensure than both your pet and our other patients are able to receive the veterinary care they need.

What do the Out-Of-Plan Discounts cover?

Any pet on a plan is eligible for a discount on most services and products. This includes diagnostic testing, heartworm preventatives, flea & tick preventatives, medications, supplements, and treats!

Only pets on a plan are eligible for discounts. If you have other pets in your household, they must be on a plan to be eligible for discounts.

At this time, therapeutic diets and retail diets are not eligible for discounts. Purchases made through our 3rd-party online pharmacy, Vet’s First Choice, are not eligible for discounts.​

What if I want to continue my plan after the first year?

Each plan must be renewed to continue to receive the benefits of the plan. There is no renewal fee to continue your plan. There is also no fee if you choose to switch to a different plan on the renewal date.

What if I don’t use all the services in the plan?

We’ll send you reminders for routine preventive care like vaccinations and tick-disease screening. However, it’s up to you to fully utilize all the features of the plan. There are no refunds for unused services.

What payment methods are accepted for these plans?

In-clinic, you can pay for your plan in full using cash or credit/debit cards (Visa, Mastercard, Discover, and American Express). Scratchpay also has financing options available (including interest-free options) for those who qualify. ​

Are the plans like insurance for my pet?

These plans are not meant to be an insurance policy for your pet. The discounts only apply to most products and services at our clinic. The discounts included in our preventive care plans will not be honored by specialty clinics, emergency clinics, other primary care clinics. Plus, the discounts would only cover 10% of the costs of a major medical issue, while insurance usually covers a much larger portion of the necessary care.  Insurance policies that cover accidents, illnesses, and chronic conditions are a great idea to work in tandem with our Preventive Care Plans.

What happens if I move away, my pet passes away, or I want to cancel my plan for any reason after I’ve used some of the services in the plan?

If the total price of the plan is greater than the standard price of the services used and discounts received, you may receive the difference as a refund.

What happens if I move away or want to cancel my plan before I’ve used any of the services in the plan?

If you cancel before any services have been used, the entire amount paid for the current year will be refunded, minus 5% of all payments collected to cover payment processing fees and administrative costs.