Last Updated: January 26, 2026

1. Introduction
   At Animal Care Clinic, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when you opt in to receive SMS/MMS communications from us. By opting in, you expressly consent to the practices described here and agree to receive transactional messages as outlined below.
2. Information We Collect
   When you opt in to our SMS/MMS services, we may collect:

• Your mobile phone number.
• Message content, date, time, and frequency of messages you send or receive.
• Device-related information (e.g., device model, operating system, carrier) to improve service delivery and troubleshooting.

3. How We Use Your Information
   We use your information solely to:

• Send you SMS/MMS messages specifically related to your pet’s care.
• Message frequency is low and as-needed (staff-initiated for your pet’s care only).
• Personalize and improve our SMS/MMS communications.
• Analyze usage to enhance service quality.
• Comply with applicable laws, regulations (including 10DLC requirements), and carrier guidelines.

Message frequency varies but is typically low (staff-initiated only). Message and data rates may apply as set by your mobile carrier. Note: This policy applies only to our transactional SMS/MMS communications. Any promotional or marketing messages are handled through a separate opt-in process and campaign.

4. Sharing Your Information
   No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
   

5. Your Choices and Opt-Out

• Opt-Out: You can stop receiving SMS/MMS messages at any time by replying “STOP” to any message from us. After opting out, you will no longer receive non-essential messages (though we may send limited service-related or legally required communications).
• Help: Reply “HELP” to any message for assistance or more information.
• If your contact information changes, contact us to update your records.

6. Data Security
   We use reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no transmission over mobile networks or the internet is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
   Our SMS/MMS services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we learn we have collected such information, we will delete it promptly. Contact us if you believe this has occurred.
8. Changes to This Privacy Policy
   We may update this policy to reflect changes in practices, technology, or legal requirements. We will post the revised policy here with a new “Last Updated” date and may notify you via SMS/MMS or other means if the changes are material.
9. Contact Us
   For questions about this Privacy Policy or our SMS/MMS practices, contact:

Animal Care Clinic
215 S 2nd St.
Branson, MO 65616
(417) 334-7696