What is a Preventive Care Plan?
A Preventive Care Plan is a set of services that includes specific wellness care for a specific pet for one year.
Plans include two wellness exams, lab testing based on age and other factors, and vaccinations. Other services may be included in more advanced plans. Additional plan perks are included in all plans!
What are the additional plan perks?
Each pet on a Preventive Care Plan is eligible for exams for medical issues at no cost during normal business hours.
Each pet is also eligible for a discount on most services and products outside of the Plan at Animal Care Clinic. This includes most diagnostic testing, parasite preventatives, medications, supplements, and treats!
Only pets on a plan are eligible for exams for medical issues at no cost and discounts. If you have other pets in your household, they must be on a plan to be eligible for these perks.
Therapeutic diets and retail diets are not eligible for discounts. Purchases made through 3rd-party vendors (Covetrus Pharmacy, Hill’s To Home, and ProPlan VetDirect) are not eligible for discounts.
How can a Preventive Care Plan save me money?
Let’s say your dog gets an ear infection and you need to bring her in for an examination with our veterinarian. For dogs on a Plan, that exam fee will be waived. The standard price is $69. Before we begin diagnosing the cause of the infection, you’ve already saved $69!
Guidelines to diagnose an ear infection advise us to perform an ear swab cytology to determine the cause of the infection. An ear cleaning is also likely required. Depending on the diagnosis, our doctor may prescribe or administer medications. Diagnosing and treating an ear infection can cost $200 depending on the medications required for treatment. If a 10% discount is applied to the diagnostics and treatments, you’d save an additional $20!
That’s a savings of $89 on diagnosis and treatment of a common medical issue in dogs.
I can have free exams if my pet is on a Preventive Care Plan?
That’s correct! If your pet is having a medical issue, there is no reason to wait to bring her in. Exam fees are waived for any pet on a Preventive Care Plan. This includes initial medical problem exams, medical progress exam (re-check exams), and pre-anesthetic exams.
However, a $25 missed appointment fee will be charged if an appointment is missed or cancelled with less than 24 hours notice to help ensure all of our patients are able to receive timely veterinary care.
What services and products are eligible for the out-of-plan discounts?
Each pet on a Plan is eligible for a discount on most services and products outside of the Plan at Animal Care Clinic. This includes surgeries, diagnostic testing, parasite preventatives, medications, supplements, and treats!
Only pets on a plan are eligible for the discount. If you have other pets in your household, they must be on a plan to be eligible for discounts.
Therapeutic diets and retail diets are not eligible for discounts. Purchases made through our online partners (Covetrus Pharmacy, Hill’s To Home, and ProPlan VetDirect) are not eligible for discounts.
What if I want to continue my plan after the first year?
Your Preventive Care Plan is designed to automatically renew each year, helping your pet continue receiving care without interruption. To avoid paying a new enrollment fee, be sure to renew your plan each year.
What if I don’t use all the services in the plan?
We’ll send you digital reminders for routine preventive care like vaccinations and tick-disease screening. However, it’s up to you to fully utilize the features of the plan. There are no refunds for unused services.
What payment methods are accepted for these plans?
In-clinic, you can pay for your plan in full using cash or credit/debit card (Visa, Mastercard, Discover, and American Express). We cannot accept Care Credit for Preventive Care Plans due to Care Credit’s terms of service. Monthly payments must be paid with a credit/debit card.
Are the plans like insurance for my pet?
No. Preventive Care Plans are not insurance. They provide discounts on most products and services at Animal Care Clinic, but these discounts do not apply at specialty clinics, emergency clinics, or other primary care clinics.
Additionally, Preventive Care Plans only cover a portion of the costs for medical issues, whereas insurance typically covers a much larger share of care for accidents, illnesses, or chronic conditions. Many pet owners choose to use insurance alongside a Preventive Care Plan to provide broader financial protection.
Can I cancel my Preventive Care Plan?
Yes. You may cancel at any time. If you cancel within the first 4 business days of enrollment, the enrollment fee is non-refundable. If you cancel after 4 business days, previously paid amounts are applied to services received, and payments for the month of cancellation will still be due, even if you cancel partway through the month.
If you cancel before the end of your plan year and the value of services your pet has received is greater than what you’ve paid, you’ll be responsible for paying the difference at regular (non-plan) prices, or continuing monthly payments until the plan year ends.
If Animal Care Clinic cancels your plan for any reason other than non-payment, we’ll refund a prorated portion of your enrollment fee (if canceled in the first plan year) and waive future payments.